Q: What type(s)
of candy/edible products do you use?BACK TO TOP
A: We use 1.55 oz Hershey bars, assorted Hershey miniatures,
individually wrapped Breathsavers, Breathsavers rolls, and Jolly Rancher
lollipops. We also overwrap water bottles which fit Nestle' Pure Life,
Ozarka, and Zephyr Hills water bottles. We will make water bottle
labels to fit other brands of water if you desire.
Q: What type
of paper and printing do you use? BACK TO TOP
A: We use a soft gloss laser paper for all candywrappers. and a soft gloss
laser cardstock for mintbooks and teabooks. For invitations, we use a
110 lb. bright white cardstock or linen cardstock. Other special
request invitations may require an assortment of vellums and cardstocks.
Waterbottle labels are printed on a waterproof, tearproof product which
feels similar to vinyl so the bottles can be submerged in ice and/or water
without tearing or falling apart.
We
print using a high quality color laser for the sharpest images and best
results. We guarantee that colors will not run, smear, or fade.
Q: Can I make changes to any of the designs
shown?BACK TO TOP
A: Yes, most designs can be personalized by changing colors to coordinate
with your event. You can change the font and/or font color, and add
and/or change the special message to suit your needs. For example, if you
like the font on one item and the special message on another, please
indicate the changes in your request, and we will accommodate your request(s).
Q: If I do not see a wrapper I want, do you create custom orders?BACK TO TOP
A: Yes, we would love to create a custom wrapper for you. A custom
wrapper is one that is not shown on our website and must be created "from
scratch." To create a product to your specifications, the design
process can take from 2 days to 2 weeks. Please contact us by phone or
e-mail about your custom design idea. We will contact you by phone or
e-mail to review your request. We will send you a proof of your
wrapper before we print. When reviewing the proof, please check
all words and dates. Once approved, the wrappers will be printed. We
request a $25 deposit before we begin designing your custom wrapper.
The $25 deposit will be credited toward your final total.
Q: Can I add a photo or logo to my wrapper?BACK TO TOP
A: Yes, you can add a photo, a company logo, or other graphic(s) to
personalize our products for your special event. All logos and photos should be in .bmp or .jpg
format. Please note, if you are
using a professional photograph or graphic, you must provide us a written release prior
to processing your order. The written release form must be on the
photographer/studio's letterhead granting Treasured Memories permission to
use your photo in the product design.
Photo tips: 1.) Use a photo that is well-lit and close up. Too much
background in the photo can reduce the quality of the photo once cropped.
2.)Please do not crop the photo, we will do it for you. 3.)If you are
sending a photo via e-mail, please scan the photo at 300 dpi for best
results. E-mail scanned photos to
cindy@yourtreasuredmemories.com.
Please include your name and order information in your e-mail.
Q: Do you
color match?BACK TO TOP
A: We always try our best to print colors the way you see them on the
screen. However, because monitors display colors in RGB (Red, Green,
Blue), and printers print using CYMK (Cyan, Yellow, Magenta, Black), there
will always be variations in color. We make every effort to match
colors as close as possible. Please feel free to mail us a swatch of
fabric, invitation paper, ribbon, or anything with your specific color so
that we can match your order as close as possible. Please understand
that this will lengthen the order processing time. But, we will gladly
accommodate your request.
Q: What forms
of payment to you accept?BACK TO TOP
A: We accept Visa and Mastercard by phone, Personal Checks and Money Orders
by mail and PayPal by Internet. PayPal accepts Visa, Mastercard, Discover,
American Express and eCheck.
Personal checks require an additional 5-7 business days to clear. There is a
$30.00 fee for returned checks. All payments must be in US funds.
Please send check or money order payments to:
Treasured Memories
P.O. Box 16021
Hattiesburg, MS 39404-6021
PayPal e-mail address to send money to is
cindy@yourtreasuredmemories.com.
Q: Do you
charge tax?BACK TO TOP
A: Sales tax is only charged to Mississippi residents and businesses.
Mississippi sales tax is 7%. However, if a Mississippi non-profit,
501c(3) organization places an order, the organization must fax/mail a Sales
Tax Exemption form with the order.
Q: When should
I place my order?BACK TO TOP
A: As soon as possible. Even if your event is months away, it
is best to order now. We do require a minimum of two weeks to process
orders. If you pay by check, money order, e-Check, your order will
take longer to process. So, please allow enough time for us to work to
create your product just the way you would like it.
Q: Can I
cancel my order?BACK TO TOP
A: Since wrappers are custom made, once the wrapper proof has been
approved, it has been printed, and therefore nonrefundable. If you need to
cancel your order, please do so before you give final approval of the
wrapper proof.
Q: What is your return policy?BACK TO TOP
A: You must contact us within 24 hours of order receipt to report any
problems with your order. A problem would be any misspelled
words/dates on our part if the words/dates were correct in the proof.
However, if you approve a proof which contains errors, the order is
nonrefundable. We are not responsible for any damage caused during
transit by UPS, USPS, or any other parcel carrier, but we will do the best
we can to accommodate you.
Q: Can I pick
up my order?BACK TO TOP
A: Yes. Customers who live in the Hattiesburg, MS area can
arrange a time to pick up your order once it is processed. Please
indicate on your order form that you will pick up your order. The shipping
and handling fee will be deducted from your order when it is picked up.
If you have any questions, please call 601-270-5628.
